Terms of Use

By using this website, you agree that:

  1. If you are under the age of 18, you are either an emancipated minor, or have obtained the legal consent or involvement of your parent or legal guardian to purchase any of our products.
  2. You will not impersonate anyone else.
  3. You agree to indemnify and hold harmless Moonlight Natural Pet Store and all its employees from and against all claims and expenses, including attorney’s fees, arising out of your use of this website.
  4. Moonlight Natural Pet Store may change its Terms of Use at any time.  Any changes are effective on the date posted.  By using this website, you agree to the terms and conditions that are effective on those dates including any changes that have been made.
  5. Moonlight Natural Pet Store may change features of this website at any time.


Disclaimers of Warranty and Limitation of Liability

  1. Neither Moonlight Natural Pet Store nor its employees are liable for any damages including, without limitation, direct, indirect, incidental, special, consequential or punitive damaged arising from the use or inability to use this site.
  2.  Moonlight Natural Pet Store disclaims any and all liability for any unauthorized access to or use of your personally identifiable information.


Moonlight Natural Pet Store’s Copyrights and Trademarks

  1. This site also contains materials that are Moonlight Natural Pet Store’s proprietary copyrights and trademarks (including graphics, logo, text).  You will not infringe Moonlight Natural Pet Store’s copyrights or trademarks.  You may not download copyrighted material and do not acquire ownership rights by downloading.
  2. Note that this agreement was written in English (Canada) and takes precedence in the event of any agreement conflicts due to translation.


Return Policy

Moonlight Natural Pet Store is based in Vancouver, Canada.  Any funds collected on this site will therefore be in Canadian dollars. 

We stand behind the products we carry. We make every effort to ensure you receive your order in good and new condition. With the exception of raw food and certain brands, if you are not happy with the products you purchased, you may return them within 14 days of purchase. For pet supplies and accessories, please return the product clean in original packaging and with the receipt. No refunds or exchanges 14 days after delivery.


  1. Return shipping charges are the responsibility of the buyer and are not refundable.
  2. We will cover the return shipping charges ONLY IF the return is a result of our error (e.g., products sent are different from the products ordered).