Moonlight Natural Pet Store: Vancouver Pet Food & Supplies free delivery

BRING ANYTHING YOUR PET NEEDS FROM OUR PET STORE TO YOUR DOOR.

Welcome to Moonlight Natural Pet Store. We do not carry every pet product under the sun but rest assured that we carry the best pret foods and products based upon research. We do the research so you do not have to.

 

As a pet shop based in Vancouver, we believe in nature, the connection to wholistic food and products. Shop online and take advantage of our 2 TYPES of pet food and supplies delivery:

  1. Local Vancouver Pet Food Delivery
  2. Canada-wide and USA shipping for eligible pet supplies. (Pet food is prohibited from being shipped to USA)

 

#1 FREE LOCAL VANCOUVER PET FOOD DELIVERY

 

Moonlight Natural Pet Store aims to be your best Vancouver pet shop for raw pet food and wholesome dog & cat treats! We deliver 3 times a week on TUESDAY, THURSDAY and FRIDAY. 

We provide convenient Free Local Pet Food delivery to Vancouver, Burnaby, Richmond, West Vancouver, North Vancouver and beyond to Surrey, Coquitlam, New Westminster and Delta. To benefit from our free raw dog food delivery or pet supplies delivery in Vancouver see our zones below and eligibility for free local delivery.

 

  • FREE Vancouver pet food or pet supplies delivery for all orders above $60 subtotal in ZONE 1 (within red boundary) and 
  • FREE Vancouver pet food or pet supplies delivery for all orders above $90 subtotal within ZONE 2 (between the red and blue boundary). We are one of the few pet stores that deliver to UBC, Richmond, North Vancouver and West Vancouver.
  • FREE Vancouver pet food or pet supplies delivery for all orders above $140 subtotal within ZONE 3 (between the blue and green boundary). We use a 3rd Party to deliver so please ensure you or someone else will be home!! If the product has to be returned to us, please note that we'll have to charge you the $25 fee the transport company will charge for redelivery. 

For ZONE 1 and 2, please understand that due to higher shipping costs (gas prices), we have to charge a delivery fee of $9.99 if you are below the threshold for FREE SHIPPING. 

 
DELIVERY TIME FOR VANCOUVER 

 

All pet supplies and raw dog food delivery for Vancouver are made on Tuesday, Thursday and Friday from 10:45 am to 5:00 pm, unless specified.

The latest we can accommodate same day orders is by 9 AM of that delivery day unless we have reached the delivery quota for that day. 

 
DELIVERY LOGISTICS (Important)

 

It is best if you have someone at home to receive orders containing frozen raw dog food products.

  • We'll text to notify you of the approximate time we will drop off your dog food or cat food. Please keep in mind that for a small business, we will not be able to have a pinpoint delivery time.  
  • If you can’t have someone at home during the delivery time, we suggest you leave a cooler/ insulated box at the door or with your concierge to keep the frozen raw pet food cold. 
  • Please leave us a note during the web check out to let us know where to leave the order. NOTE THAT we are not responsible for any product theft or damage if the order is left unattended at your address.

 

#2 FREE CANADA-WIDE & USA SHIPPING ON ORDERS $60+

 

Moonlight Natural Pet Store is your wholefoods-based pet shop in Vancouver located at 935 E Hastings St, East Vancouver. We are the best pet store to buy both wholistic dog food and cat food online or pet supplements to boost your pet's health. 

For Canada-wide shipping, take advantage of our shipping to order dog food online or dog treats, dog supplements or accessories online

Despite shipping costs increasing, Moonlight Natural Pet Store is pleased to offer FREE and SUBSIDIZED shipping to customers.

  1. Free Canada-wide and US shipping with orders $60+ CAD for eligible products. 
    • Eligible categories: Dog collars, Dog leashes, Cat Accessories, & some Pet Lovers gifts.
  2. Flat-rate shipping of $9.99 within Canada & US for < 6 lbs.
  3. Medium-weight subsidized shipping of $14.99 within Canada 6 lbs to 15.99 lbs.
    • Eligible categories: Dog Carriers, Dog Beds, the Buddyrider and Dog Dry Food
  4. Heavy-weight subsidized shipping of $19.99 within Canada 16 lbs to 27 lbs.
  5. > 27.1 lbs - currently not shippable. Please reduce your cart.

 

Please allow 2-7 business days shipping time for our shipping vendors to get your pet their new styling pet product. We will include a tracking number by email where possible so you can track your shipment. 

If you have a mix of Free USA and Canada-wide shipping items in your cart and pet products that are Flat-Rate Shippable that you will be charged the flat-rate based on the item with highest flat-rate.

 

RETURNS & EXCHANGE FOR PET SUPPLIES & FOOD

 

Moonlight Natural Pet Store is pleased to accept returns, exchanges and in-store credits within 14 days of purchase with original receipts (itemized receipt AND credit/debit card receipt) for accessories and supplies in clean condition, original packaging, and tags attached.

For mail exchanges/ returns, please ship it back to us as we are a small business and cannot absorb those costs.

  • For an exchange, we'll refund your returned item and credit the refund to your new purchase size. However, to ship back to you, it will incur a flat-rate shipping again, which we subsidize also as Canada Post charges more than our flat rate shipping fee.
  • In the case of a return, we'd be happy to refund you for only the item returned.

Special cases

 

  • For the Buddyrider, no refunds or exchanges on opened boxes for safety and liability reasons. Please feel free to try our store model in Vancouver first.
  • For raw pet food, please ask us for samples first before purchasing. We will make every effort to try to provide a sample and if we don't have it will suggest an alternative. The following bulk raw pet food (usually box/ packaging over 6 lb) returns will not be accepted by our suppliers if you do not try samples or a bag first: Carnivora, Natural Instincts, K-9 Choice, irRAWsistible, Mega Dog, Big Country Raw, Spring Meadows and BC's Best -- Please try samples first! Please keep in mind that raw bulk dog food or raw bulk cat food implies a commitment that your dog or cat likes the food and will be able to consume it. 

 

OUR WEBSITE & IN-STORE PRICE MATCH GUARANATEE

 

Moonlight Natural Pet Store is pleased to note that all shoppers can purchase something in store for the price on my website.